Privacy Policy

This policy explains how we collect, use, and protect personal data when you use the Twin Cats website and app, and helps you understand your rights and choices.

By using the website or app, you agree to the privacy practices described here, unless applicable regulations provide otherwise.

1. Definitions

• Account: The account you create to access Twin Cats services or track your orders.
• Service: The Twin Cats website, app, and related browsing, shopping, or support services.
• Personal Data: Information that can identify you directly or indirectly, such as name, mobile number, email, and address.
• Usage Data: Technical information collected automatically, such as browser type, IP address, pages visited, and visit time.

2. Data We Collect

2.1 Data You Provide

We may request data necessary to provide the service, including for example:

• First and last name
• Mobile number
• Email address when needed for communication or order confirmation
• Delivery address and city
• Order data, cart, coupons, and package preferences where applicable

2.2 Automatically Collected Data

When you use the website or app, technical data may be collected to operate and improve the service, such as device and browser type, operating system, visit time, pages viewed, session identifiers, and cookies.

3. Cookies

We use cookies and similar technologies for essential functions such as saving your cart and session, improving experience, measuring performance, and understanding site usage. You may disable cookies in your browser settings, but some features may not work as expected.

4. How We Use Data

We use personal data for the following purposes:

• Creating and managing your account and orders
• Processing orders, payments, shipping, and delivery
• Sending order confirmations and service-related notifications
• Responding to your inquiries and support requests
• Improving products, user experience, and site performance
• Preventing fraud and protecting site and user security
• Complying with regulatory, tax, and accounting requirements in Saudi Arabia

5. Data Sharing

We do not sell your personal data. We may share data when necessary with parties that help us provide the service, such as payment providers, shipping companies, messaging services, technical support, or authorities when legally required.

Data sharing is limited to what is necessary to provide the service or comply with regulations, with appropriate safeguards.

6. Data Retention

We retain personal data for as long as needed for the purposes described in this policy, or as required by law for accounting, billing, tax, dispute resolution, or legal protection.

7. Data Protection

We use reasonable organizational and technical measures to protect your data from unauthorized access, loss, alteration, or disclosure. However, no internet transmission or storage method is 100% secure, so we continuously work to reduce risks and improve protection.

8. Your Rights

Depending on applicable regulations, you may have the right to:

• Request access to your personal data
• Correct inaccurate or incomplete data
• Request deletion when there is no legal need to retain it
• Withdraw consent for certain optional uses
• Inquire about or object to how your data is processed as permitted by law

9. Account and Data Deletion

You may request account deletion or data updates through account settings where available, or by contacting us. We may need to retain some information for a limited period when required for legal compliance or order and transaction records.

10. Third-Party Links and Services

The site may contain links to external websites or services. We are not responsible for their privacy practices or content, and we recommend reviewing their policies before sharing any data.

11. Children's Privacy

Our services are not directed at children below the legal age. If we learn that a child's data was collected without required parental consent, we will take appropriate steps to delete or restrict it.

12. Policy Updates

We may update this privacy policy from time to time. The updated version will be published on this page, and continued use after an update constitutes acceptance where permitted by law.

13. Contact Us

For privacy-related questions or requests, contact us by email: